LA Fitness Complaints: How to Fight Back
Step-by-step guide to filing effective complaints about LA Fitness and getting resolution.
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What People Complain About
Sales & Pricing Tactics
- •High-pressure in-club sales pushes for expensive personal-training packages
- •Personal-training sessions sold as full hours but delivered in much shorter blocks
- •Initiation fees, annual fees, and add-ons not clearly disclosed before signing
- •Quoted membership prices that differ from what is actually charged
Contracts & Auto-Renewal
- •Membership and training agreements that automatically renew or roll over without clear consent
- •Long-term commitments locked in during a fast verbal pitch with little time to read terms
- •Continued charges after a member believed the contract had ended
- •Confusing contract language that makes the true cost and length hard to understand
Cancellation & Refunds
- •Cancellation requiring mailed letters or in-person steps that are hard to complete
- •Charges continuing for weeks or months after a cancellation request was submitted
- •Refusal to refund unused prepaid personal-training sessions
- •Members billed during gym closures or after relocating away from any branch
Customer Support
- •Staff unable or unwilling to resolve billing disputes at the club level
- •Phone and email support that is slow or unresponsive on cancellation issues
- •Being redirected between the club and a separate billing department with no resolution
- •Lack of written confirmation when cancellations or freezes are requested
Step 1: Document Everything
Before filing any complaint, gather evidence: screenshots, emails, bills, chat transcripts, dates, and the names of any representatives you spoke with. Build a timeline of events. The stronger your documentation, the more seriously regulators treat your complaint.
Step 2: File with the FTC
Report LA Fitness to the FTC at reportfraud.ftc.gov for deceptive sales pitches, undisclosed fees, auto-renewal traps, or refusal to honor cancellations. Describe what you were told at signup versus what you were charged, and keep your contract and any cancellation requests.
Step 3: File with the CFPB
The CFPB at consumerfinance.gov/complaint covers financial products such as loans and bank accounts, so a gym-membership dispute is outside its scope. For LA Fitness, use the FTC, the BBB, and your state attorney general, and ask your bank or card issuer to stop charges you have already canceled in writing.
Step 4: File with the BBB
File at bbb.org against LA Fitness describing the pricing, contract, or cancellation issue and the resolution you want, such as a refund or confirmed cancellation. The BBB forwards your complaint to the company and records its response.
Step 5: Contact Your State Attorney General
Contact your state attorney general's consumer-protection division, since many states have specific gym-membership and automatic-renewal laws that protect cancellation rights. Include your signed contract, billing records, and the date and method you used to cancel.
Frequently asked questions
How do I file a complaint about LA Fitness?
Start by documenting everything: screenshots, emails, bills, and chat transcripts. Then file a formal written complaint through LA Fitness's official channels. If unresolved, escalate to the FTC, your state attorney general, or industry-specific agencies.
What are my legal options if LA Fitness won't resolve my complaint?
For significant financial harm, consult a consumer rights attorney (many work on contingency). Small claims court handles disputes under $5,000-10,000 in most states. Class action lawsuits may be available for widespread issues.
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