Conservice: The Utility Billing Company With 561 Complaints and Zero Consequences

Conservice is a company most people have never heard of that controls utility billing for millions of apartment residents across the United States. If you live in a large apartment complex, there's a reasonable chance Conservice handles your electricity, water, gas, or trash billing — and a troubling chance they're overcharging you.

The Documented Case

Over a period of 33 months, a tenant in a Conservice-served apartment complex was charged over $2,000 for electricity. The charges appeared normal month-to-month — $50-80, reasonable for a one-bedroom apartment. But the tenant traveled frequently for work, often away from the unit for weeks at a time. During these documented absences, electricity bills remained unchanged. The apartment was consuming the same power whether occupied or empty.

After months of complaints, Conservice investigated and provided a written response acknowledging that the submeter assigned to the unit was faulty, producing phantom usage readings that did not correspond to actual electricity consumption. In plain language: the meter was broken, it was recording electricity that wasn't being used, and the tenant was being billed for power they never consumed.

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Despite this written admission, Conservice offered no refund. No credit. No adjustment. The company acknowledged the fault and continued billing as though the admission never happened.

The Pattern

This is not an isolated incident. The Better Business Bureau shows 561 complaints against Conservice in the most recent three-year period. Reddit threads, Facebook groups, and consumer forums are filled with nearly identical stories from tenants in different cities, different states, and different apartment complexes. The pattern is consistent: unexplained high bills, unresponsive customer service, no resolution, no refunds.

Conservice's business model creates a structural incentive for overcharging. The company bills tenants on behalf of landlords, taking a percentage of collected amounts. Higher bills mean higher revenue. Faulty meters that over-read mean higher bills. The company has no financial incentive to identify or correct faulty meters promptly — and substantial incentive to delay.

Legal Recourse

Texas Property Code Section 92.331 mandates treble (triple) damages for utility billing fraud by landlords or their agents. Similar statutes exist in many states. Conservice reportedly settles approximately 70% of claims that involve legal representation, paying out quietly while continuing the same practices with the 99% of tenants who never hire a lawyer.

If you're being billed by Conservice: request meter testing in writing, document all communications, compare your bills to utility company rates, check if bills change during documented absences, file complaints with your state public utility commission, and consult a tenant rights attorney if patterns suggest overcharging. The company's business model depends on tenant passivity — active documentation and legal engagement are the most effective countermeasures.